Privacy Policy
Introduction
Your privacy is important to us. It is the policy of Primrose Energy Trading FZ-LLC (“Primrose”, “we”, “our”, or “us”) to respect your privacy and comply with applicable data protection laws regarding any personal information we may collect.
This policy applies to our website and services, including interactions through our digital platforms and communications.
Effective Date: [Insert Date]
Last Updated: [Insert Date]
Information We Collect
We may collect both:
- Information you provide directly
- Information automatically collected through your interaction with our website
Log Data
When you visit our website, our servers may automatically collect data such as:
- IP address
- Browser type and version
- Pages visited
- Time and date of visit
- Time spent on pages
- Technical diagnostic data
Personal Information
We may collect personal information including:
- Name
- Email address
- Phone number
- Company name
- Business address
How We Use Your Information
We collect and use personal information to:
- Respond to enquiries and business requests
- Provide energy trading and commercial services
- Improve website performance and user experience
- Conduct analytics and market research
- Send relevant updates or business communications
- Maintain internal records
- Comply with legal and regulatory obligations
- Ensure security and prevent fraud
Legal Basis for Processing
We process personal data based on:
- Legitimate business interests
- Contractual necessity
- Legal obligations
- Your consent (where applicable)
Disclosure of Information
We may share your information with:
- Affiliates and group companies
- Logistics, IT, and service providers
- Business partners and counterparties
- Regulatory authorities where required by law
We do not sell your personal data.
International Data Transfers
As a global trading company, your information may be processed in different jurisdictions including the UAE and other international locations where our partners operate.
We ensure appropriate safeguards are in place in line with applicable laws.
Data Security
We implement commercially reasonable measures to protect your data from:
- Unauthorized access
- Loss or misuse
- Disclosure or alteration
However, no system is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal data only for as long as necessary for:
- Business purposes
- Legal and regulatory compliance
- Dispute resolution
Your Rights
Depending on applicable laws, you may have the right to:
- Access your data
- Request correction or deletion
- Withdraw consent
- Object to processing
- Request data portability
To exercise your rights, contact us using the details below.
Cookies
We use cookies to improve user experience and analyze website traffic. See our Cookie Policy for more details.
Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices.
Changes to This Policy
We may update this policy periodically. Updates will be posted on this page.
Contact Us
For privacy-related enquiries:
Primrose Energy Trading FZ-LLC
Al Hulaila Industrial Zone-FZ
Ras Al Khaimah, United Arab Emirates
Email: enquiries@primrose-energy.ae